Terms of use
Welcome to lumacorecareride.com, operated by Lumacore Care Ride, located at 10 Barr St, Salem, MA 01970 (“we,” “us,” “our,” or “Lumacore Care Ride”). By accessing or using this Website and any related services (collectively, the “Service”), you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use our Website or Services.
18. Booking & Cancellation Policy
18.1 Booking Confirmation
All transportation bookings made through the Website, phone, or other communication channels are considered requests. A booking is only confirmed once Lumacore Care Ride provides written or verbal confirmation.
18.2 Required Booking Information
To ensure safe and reliable service, you agree to provide accurate and complete booking details, including:
1. Acceptance of Terms
By accessing, browsing, or using this Website, you confirm that you are at least 18 years old and legally capable of entering into this agreement. Your continued use of the Website constitutes your acceptance of these Terms and our Privacy Policy.
2. Description of Services
Lumacore Care Ride provides information and services related to non-emergency outpatient and day surgery transportation, including booking requests, inquiries, and related communications. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
3. User Responsibilities
You agree to:
4. Medical Disclaimer
Lumacore Care Ride provides transportation services only. We do not provide medical advice, diagnosis, or treatment through this Website. Any medical decisions should be made in consultation with licensed healthcare professionals.
5. Privacy & Data Use
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Website, you consent to such data practices.
6. Payments & Third-Party Services
Certain services may require payment and may be processed through third-party providers such as PayPal or other payment processors. We are not responsible for the content, functionality, or policies of any third-party services. Your use of third-party services is subject to their own terms and privacy policies.
7. Cookies & Tracking Technologies
We use cookies and similar technologies as described in our Privacy Policy to improve functionality and user experience. You may control cookies through your browser settings.
8. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Lumacore Care Ride or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without prior written permission.
By accessing, browsing, or using this Website, you confirm that you are at least 18 years old and legally capable of entering into this agreement. Your continued use of the Website constitutes your acceptance of these Terms and our Privacy Policy.
2. Description of Services
Lumacore Care Ride provides information and services related to non-emergency outpatient and day surgery transportation, including booking requests, inquiries, and related communications. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
3. User Responsibilities
You agree to:
- Provide accurate, complete, and current information when submitting forms or requests.
- Use the Website only for lawful purposes.
- Not misuse, interfere with, or attempt unauthorized access to the Website, systems, or data.
- Not submit false, misleading, or fraudulent information.
4. Medical Disclaimer
Lumacore Care Ride provides transportation services only. We do not provide medical advice, diagnosis, or treatment through this Website. Any medical decisions should be made in consultation with licensed healthcare professionals.
5. Privacy & Data Use
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Website, you consent to such data practices.
6. Payments & Third-Party Services
Certain services may require payment and may be processed through third-party providers such as PayPal or other payment processors. We are not responsible for the content, functionality, or policies of any third-party services. Your use of third-party services is subject to their own terms and privacy policies.
7. Cookies & Tracking Technologies
We use cookies and similar technologies as described in our Privacy Policy to improve functionality and user experience. You may control cookies through your browser settings.
8. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Lumacore Care Ride or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without prior written permission.
9. Prohibited Uses
You agree not to:
10. Limitation of Liability
To the maximum extent permitted by law, Lumacore Care Ride shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Website or Services.
11. Indemnification
You agree to indemnify and hold harmless Lumacore Care Ride, its officers, employees, and partners from any claims, damages, losses, or expenses arising from your use of the Website or violation of these Terms.
12. Links to Third-Party Websites
Our Website may contain links to third-party websites. We do not control or endorse those sites and are not responsible for their content, privacy policies, or practices.
13. Termination
We reserve the right to suspend or terminate access to the Website at our sole discretion, without notice, if we believe you have violated these Terms.
14. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the United States and the State of Massachusetts, without regard to conflict of law principles.
15. Changes to These Terms
We may update these Terms of Use at any time without prior notice. Changes will be posted on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
16. Contact Information
If you have questions about these Terms of Use, please contact us through the contact information provided on the Website.
17. Consent
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms of Use and our Privacy Policy.
You agree not to:
- Use the Website for unlawful or harmful purposes
- Attempt to gain unauthorized access to systems or data
- Introduce malware, viruses, or malicious code
- Harvest or collect personal data of other users
- Interfere with the proper operation of the Website
10. Limitation of Liability
To the maximum extent permitted by law, Lumacore Care Ride shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Website or Services.
11. Indemnification
You agree to indemnify and hold harmless Lumacore Care Ride, its officers, employees, and partners from any claims, damages, losses, or expenses arising from your use of the Website or violation of these Terms.
12. Links to Third-Party Websites
Our Website may contain links to third-party websites. We do not control or endorse those sites and are not responsible for their content, privacy policies, or practices.
13. Termination
We reserve the right to suspend or terminate access to the Website at our sole discretion, without notice, if we believe you have violated these Terms.
14. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the United States and the State of Massachusetts, without regard to conflict of law principles.
15. Changes to These Terms
We may update these Terms of Use at any time without prior notice. Changes will be posted on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
16. Contact Information
If you have questions about these Terms of Use, please contact us through the contact information provided on the Website.
17. Consent
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms of Use and our Privacy Policy.
18. Booking & Cancellation Policy
18.1 Booking Confirmation
All transportation bookings made through the Website, phone, or other communication channels are considered requests. A booking is only confirmed once Lumacore Care Ride provides written or verbal confirmation.
18.2 Required Booking Information
To ensure safe and reliable service, you agree to provide accurate and complete booking details, including:
- Passenger full name
- Pickup and drop-off addresses
- Surgery or appointment date and time
- Facility name
- Valid contact information
- Any mobility or assistance needs (voluntarily disclosed)
18.3 Cancellation Policy
18.4 Rescheduling & Changes
Requests to change pickup times, locations, or service details must be made at least 12 hours prior to the scheduled pickup time. Changes are subject to availability and cannot be guaranteed once a driver has been dispatched.
- More than 24 hours before pickup:
No cancellation fee. - Less than 24 hours before pickup:
A late cancellation fee may apply. - Same-day cancellation or no-show:
May result in full service charges.
18.4 Rescheduling & Changes
Requests to change pickup times, locations, or service details must be made at least 12 hours prior to the scheduled pickup time. Changes are subject to availability and cannot be guaranteed once a driver has been dispatched.
18.5 Facility Delays & Wait Time
We understand that outpatient procedures may be delayed. A reasonable waiting period is included; however:
Lumacore Care Ride provides non-emergency medical transportation only. We do not provide emergency medical care. In case of a medical emergency, emergency services (911) must be contacted immediately.
18.7 Refunds
Refunds, if applicable, are reviewed on a case-by-case basis. Third-party payment processing fees are non-refundable.
18.8 Right to Refuse Service
We reserve the right to refuse or discontinue service if:
By booking services with Lumacore Care Ride, you acknowledge and agree to this Booking & Cancellation Policy and the Terms of Use.
19. Booking & Cancellation PolicyWe understand that outpatient procedures may be delayed. A reasonable waiting period is included; however:
- Extended wait times beyond the agreed service window may result in additional wait-time charges.
Lumacore Care Ride provides non-emergency medical transportation only. We do not provide emergency medical care. In case of a medical emergency, emergency services (911) must be contacted immediately.
18.7 Refunds
Refunds, if applicable, are reviewed on a case-by-case basis. Third-party payment processing fees are non-refundable.
18.8 Right to Refuse Service
We reserve the right to refuse or discontinue service if:
- Safety is compromised
- Information provided is false or misleading
- The request falls outside the scope of non-emergency transportation
By booking services with Lumacore Care Ride, you acknowledge and agree to this Booking & Cancellation Policy and the Terms of Use.
19.1 Booking Requests
All transportation bookings made through the Website, phone, or other communication channels are considered requests and are subject to availability and confirmation by Lumacore Care Ride. A booking is not guaranteed until it has been confirmed by our team. We reserve the right to decline or reschedule bookings due to:
- Driver or vehicle availability
- Safety concerns
- Incomplete or inaccurate booking information
- Unforeseen operational or scheduling constraints
19.2 Required Booking Information
To ensure safe and reliable service, you agree to provide accurate and complete information when booking, including but not limited to:
- Passenger name
- Pickup and drop-off locations
- Scheduled procedure date and time
- Facility name
- Contact information
- Any mobility or assistance needs disclosed voluntarily
19.3 Cancellation Policy
Cancellations must be made as early as possible to avoid disruption of scheduled services.
- Same-day cancellations or cancellations made after a driver has been dispatched may be subject to a cancellation fee.
- No-shows (failure to be present at the scheduled pickup time and location) may result in full or partial charges.
- Cancellation fees, if applicable, will be disclosed at the time of booking or confirmation.
19.4 Changes & Rescheduling
Requests to change pickup times, locations, or service details are subject to availability. While we will make reasonable efforts to accommodate changes, we cannot guarantee modifications once a booking has been confirmed or a driver has been dispatched.
19.5 Delays Due to Medical Facilities
We understand that outpatient procedures may experience delays. Reasonable waiting time may be accommodated; however, extended wait times beyond the agreed service window may result in additional charges.
19.6 Service Limitations
Our services are limited to non-emergency transportation. We do not provide emergency medical services. If a medical emergency arises, emergency services (911) should be contacted immediately.
19.7 Refunds
Refund eligibility, if any, will be evaluated on a case-by-case basis depending on the circumstances of the cancellation or service interruption. Processing fees charged by third-party payment processors are non-refundable.
19.8 Right to Refuse Service
We reserve the right to refuse or discontinue service if:
- Safety of the passenger, driver, or vehicle is at risk
- Information provided is misleading or incomplete
- The service requested falls outside our scope of non-emergency transportation
19.9 Agreement
By booking transportation through Lumacore Care Ride, you acknowledge and agree to this Booking & Cancellation Policy and all related Terms of Use.
20. Booking & Cancellation Policy Summary
- Bookings must be confirmed by Lumacore Care Ride
- Cancel 24+ hours in advance to avoid fees
- Late cancellations or no-shows may be charged in full
- Same-day changes are subject to availability
- Additional charges may apply for extended facility wait times
- Non-emergency transportation only